thomaston savings bank customer service

Personal Banking · Business Banking · Services · About Us · Notice something different in your mortgage statement? · Notice something different in your mortgage. See how to deposit with a Smart ATM. com user inspir3 wishes to sell bitcoins Using the Thomaston Savings Bank Mobile app, simply take a picture of your. Please feel free to contact our Customer Assistance Center at or , email us at [email protected], or stop by a branch.
thomaston savings bank customer service

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thomaston savings bank customer service

Thomaston savings bank customer service -

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We may change APRs, fees and other Account terms in the future based on your experience with Elan Financial Services and its affiliates as provided under the Cardmember Agreement and applicable law.

Subject to credit approval.

  • *The introductory rate does not apply to cash advances. Balance Transfer fee of 3% of each transfer amount, $5 minimum will apply. We apply your minimum payment to balances with lower APRs first, including promotional APRs. Amounts paid over the minimum payment will be applied in the order of highest to lowest APR balances.
  • 1The Elan Rewards Program is subject to change. Rewards are earned on eligible net purchases. Net purchases are purchases minus credits and returns. Not all transactions are eligible to earn rewards, such as Advances, Balance Transfers and Convenience Checks. Upon approval, see your Cardmember Agreement for details. You may not redeem Points, and you will immediately lose all of your Points, if your Account is closed to future transactions (including, but not limited to, due to Program misuse, failure to pay, bankruptcy, or death).
  • 2Reward points can be redeemed as a cash deposit to a checking or saving account with this Financial Institution only, within seven business days, or as a statement credit to your credit card account within one to two billing cycles. First purchase bonus points will be applied 6 to 8 weeks after first purchases and are not awarded for balance transfers or cash advances. Please allow weeks after you have met the spend requirement for your bonus points to be credited to your account.
  • 3You will earn Reward Points ("Points") for each dollar of eligible Net Purchases made with your Account within a billing cycle (equal to % cash back). Monthly net purchase points will be applied each billing cycle. Points expire five years from the end of the quarter in which they are earned.
  • 4Elan Financial Services provides zero fraud liability for unauthorized transactions. Cardmember must notify Elan Financial Services promptly of any unauthorized use. Certain conditions and limitations may apply.

The creditor and issuer of these card is Elan Financial Services, pursuant to separate licenses from Visa U.S.A. Inc., and Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.


Thomaston Savings Bank

Bank's Headquarters:

Main Street
Thomaston, Connecticut

Became FDIC Insured:

Jul 1,

Bank Class:

Savings banks, state charter, supervised by the FDIC.

Last Structure Change:

In more than one state?


Bank Specialty/Focus:

Commercial Lending Specialization

Bank Holding Company:

Parent FDIC Cert#:

NA - Not listed as a child of a larger bank.

Deposits Held Domestically:


FDIC Supervisory Region:

New York

Federal Reserve District:

New York

FDIC Field Office:


Average Customer Rating

0 out of 5 stars from 0 reviews.

Average Customer Star Rating

Thomaston Savings Bank


We currently have no ratings or reviews for this bank location. If you have used their banking services in the past please consider leaving a review or rating for future vistors to this page - it is very much appreciated!


Piscopo Applauds Local Bank&#;s Commitment to the Community


THOMASTON &#; State Rep. John Piscopo (R-Thomaston) recently visited Thomaston Savings Bank where he spoke with bank President and CEO Stephen Lewis.  During the visit, Lewis spoke with Piscopo about the success and growth of the bank, including their continued expansion to neighboring towns. In addition to the many financial resources available to assist bank patrons, Lewis proudly touted the bank&#;s commitment to individuals and families in the greater community and giving back to residents through various programs.
JP Bank Tour

&#;Thomaston Savings is a great example of what it means to be a true community partner,&#; said Rep. Piscopo.  &#;Whether it&#;s simply helping a youngster open their first savings account, or working with a family who is struggling to make mortgage payments to find a payment plan to help keep them in their home, Thomaston Savings and their staff continue to go above and beyond to help our neighbors and families and I applaud their efforts. Rather than taking a one-size-fits-all approach, they  offer their customers flexible choices about the services available to best suit customer needs. In today&#;s economy, individuals and families are looking for options to best suit their needs and from a provider that is willing to work with them. Thomaston Savings has done an exceptional job of offering that partnership to residents and I wish them much continued success.&#;

Through the Thomaston Savings Bank Foundation, Inc., millions of dollars have been raised and distribute annually to local religious, charitable, health, public safety, arts, and educational programs. Most recently, the bank has partnered with Bristol Adult Education and COCC to sponsor adult education banking courses in the community. In , the foundation proudly provided $, in charitable giving.

Incorporated in , Thomaston Savings Bank is a state chartered mutual savings bank dedicated to providing the highest quality financial services to its customers.

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thomaston savings bank Salaries in New Haven County, CT

Top 3 Related Jobs and Salaries

Click a salary below to compare with thomaston savings bank salaries in New Haven County, CT.

Top thomaston savings bank jobs near New Haven County, CT

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Direct Banking Specialist
Responsible for functions related to the operation of self-service channel applications and services including, but not limited to, online/mobile/telephone…

Estimated: $36, - $48, a year
Promotes bank products and services to customers. Maintains updated knowledge of bank products and services. High school diploma or equivalent.

Customer Service Consultant II (Bi-lingual Spanish / English )
Cross-sell and assist customers with all bank products and services using a needs-based approach. Thomaston Savings Bank seeks banking professionals with 3+…

Estimated: $27, - $36, a year

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Leverage’s e-Volution e-Mail Campaign Garners 65 Per Cent Open Rate from Among Thomaston Savings Bank Customers
Leverage’s e-Volution e-Mail Campaign Garners 65 Per Cent Open Rate from Among Thomaston Savings Bank Customers

An email campaign crafted to introduce customers of Leverage Marketing Group’s Thomaston Savings Bank client to a new set of improved digital banking services, resulted in a 65 percent open rate among recipients.

“This open rate represents an increase of 32 points* above the industry average for the finance category,” noted Leverage’s CEO and General ManagerTom Marks. “We attribute the high open rate to the bank’s highly loyal customer base engendered over the years as well as simple, straightforward creative messaging with an engaging promotional hook,” Marks concluded.

Thomaston Bank’s executive team recognized that technology continues to be an increasing, vibrant force in the everyday lives of its customers and sought to upgrade a number of systems offering customers a wealth of new features and options to make the banking experience more convenient and easy.

The Thomaston Bank e-Volution of services includes enhanced online banking with simplified navigation, mobile deposits, tablet banking, easy-to-read month-end statements with helpful summaries, real-time transactions, and more. The improved set of transaction options for Thomaston’s customers includes in-person, over the phone, online, or through a mobile device.

*Source Silverpop Email Marketing Metrics Benchmark Study


Thomaston Savings Bank Review

SmartAsset's Overall Rating




Service Quality

Financial Health

Key Highlights

  • Low Fees
  • Highly-Rated Mobile App
  • Multiple Banking Products


Established in , Thomaston Savings Bank has $ million in assets along with $ million in deposits, classifying it as a medium-size bank. Thomaston Savings Bank, whose headquarters are in Thomaston, Connecticut, lacks premium access to customer service, with no live chat or all-day service options available. It is a conventional brick-and-mortar bank with in-person service, in addition to its online and mobile offerings. With a commendable stars out of 5, Thomaston Savings Bank proves it is a solid pick to be your bank. Thomaston Savings Bank provides customers with a full choice of product offerings, including savings accounts, checking accounts, money market accounts, CDs, IRAs, mortgage products and credit cards. Thomaston Savings Bank has a fair savings rate; you can find higher rates with other banks. If you're interested in stress-free personal checking, the bank's most basic checking does not have a monthly fee. Banks that offer no-fee checking as well as a high savings APY are the best bet for gaining the highest income from your deposits alongside convenient access to your money.

How We Rated It

SmartAsset's Overall Rating

The is a weighted average of rates, fees, service quality and financial more

When a component rating is unavailable, the overall rating is calculated as an average of the remaining available ratings.

The Rates rating represents an aggregate of interest rates for specific bank products measured against the national average interest rate for each product. Product interest rates may vary by branch. Rates shown reflect the highest available nationwide.
The Fees rating is an assessment of the bank's fees measured against the national average fee amount for particular services and is also affected by whether or not the bank refunds ATM fees.
Service Quality
The Customer Experience rating is a weighted average of the Mobile Rating and the Consumer Satisfaction Score, which is based on complaints brought to the Consumer Financial Protection Bureau (CFPB).
Financial Health
The Financial Health rating is based on the Texas Ratio, an indicator that warns of credit problems at particular banks: anything less than 5% is considered Excellent; less than 20% is Very Good; less than 50% is Good; less than 90% is Fair; and over 90% is Poor.


With a savings rate of %, Thomaston Savings Bank ranks poorly compared to other U.S. banks. Its one-year CD earns at a rate of % and the five-year CD has a rate of %, while its highest-yielding money market account has a rate of %. Given its noncompetitive savings rate, you should think about taking a look at other banks for savings accounts.

How Thomaston Savings Bank's Savings Rates Compare

Thomaston Savings BankSavingsNational AverageCompare Offers

Back to Overview


Thomaston Savings Bank typically has extremely low fees in comparison to other U.S. banks. Thomaston Savings Bank's checking account has no monthly fee, which makes it excellent for anyone looking for a simple account. For those who will need cash in a pinch, Thomaston Savings Bank is perfect because it charges no out-of-network ATM fees. Thomaston Savings Bank unfortunately doesn't reimburse out-of-network ATM charges, which means you'll have to locate a Thomaston Savings Bank ATM or accept the fee.

Monthly Fee$0National Average: $

Non-network ATM Fee$0National Average: $

Overdraft FeeN/ANational Average: $

Back to Overview

Service Quality

Thomaston Savings Bank is a brick-and-mortar bank, with 13 total bank locations in Connecticut. With mobile and web apps, Thomaston Savings Bank makes account access straightforward, even on the go. It does not have all-day customer service with actual service representatives. You can get help during its customer service hours, which are Monday through Wednesday, a.m. to p.m. ET; Thursday and Friday, a.m. to p.m. ET; Saturday, and a.m. to p.m. ET. Thomaston Savings Bank receives fairly positive reviews from customers for its mobile banking services. With 57 ratings on both Apple and Android platforms, the Thomaston Savings Bank mobile app is scored at out of 5 (compared to the national average of ). You can access Thomaston Savings Bank's app to manage your finances by reviewing monthly statements, sending and receiving funds as well as accessing support representatives. Thomaston Savings Bank gets an outstanding consumer satisfaction rating due to comparatively few complaints filed with the Consumer Financial Protection Bureau (CFPB), a government-sponsored consumer protection agency.

Overall Mobile Rating/5

Consumer Satisfaction Rating/5

Online Banking PortalNo

Live ChatNo

Back to Overview

Financial Health

Thomaston Savings Bank is a medium-size bank owning assets totaling $ million and deposits totaling $ million. Thomaston Savings Bank has a strong Texas Ratio of %, denoting a small likelihood of failure. Additionally, Thomaston Savings Bank is FDIC-insured, meaning that your money is insured up to $,, even in the event of bank failure.

Texas Ratio Analysis


High Risk75%50%20%10%Low Risk

The Texas Ratio, a measure of a "bad assets" against available capital, can provide an early warning sign of bank failure. A low ratio indicates smaller chance of failure; a higher ratio suggests greater risk.

Back to Overview

Compare Thomaston Savings Bank to Other Competitive Offers

Products Offered

ProductCurrent Terms and RatesMinimum Balance for APY
Savings Account % APY $5
Checking Account % APY $
Certificates of Deposit
  • 12 Month: % APY
  • 24 Month: % APY
  • 36 Month: % APY
  • 48 Month: % APY
  • 60 Month: % APY
$ for all terms
Money Market Accounts % APY % APY $ $

Thomaston Savings Bank has several deposit products like savings accounts, checking accounts, money market accounts and CDs that provide you with many options to manage your money. Thomaston Savings Bank does not have the best savings rate, which means you should consider taking a look elsewhere for banks that deliver more return for your money. CDs can be a terrific option to achieve higher returns, but there are limitations to accessing your money. Thomaston Savings Bank's CD rates are fair in comparison to other U.S. banks.

Back to Overview

Find a Thomaston Savings Bank Near Me

Thomaston Savings Bank has 13 branches across the U.S.

Back to Overview

Save more with these rates that beat the National Average

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thomaston savings bank customer service

5 Replies to “Thomaston savings bank customer service”

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