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Fedex UK Limited
Trading as Fedex (UK)
Registered in England and Wales with number
FedEx Corporation is an American multinational courier delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express, which was used from until The company is known for its overnight shipping service, but also for pioneering a system that could track packages and provide real-time updates on package location (to help in finding lost packages), a feature that has now been implemented by most other carrier services.
Fedex (UK) complaints contacts
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FedEx Label Printing Frequent Asked Questions
What’s changing with FedEx shipping on eBay?
Coming soon you’ll be able to print a single FedEx shipping label right from eBay and take advantage of eBay’s deeply discounted negotiated rates.
Which FedEx services can shipping labels be printed for on eBay?
You can print shipping labels on eBay for the following FedEx package services:
- FedEx Home Delivery
- FedEx Ground
- FedEx Express Saver
- FedEx 2Day
- FedEx Standard Overnight
- FedEx Priority Overnight
How can FedEx shipping labels be printed on eBay?
When you go to print a shipping label on eBay, you’ll have the option to select FedEx as the shipping carrier for that package
Is a FedEx account required to print FedEx shipping labels on eBay? What about enrolling in the FedEx Advantage Program?
No FedEx account is necessary to take advantage of the special discount and print FedEx shipping labels on eBay. You don’t need to enroll or be enrolled in the FedEx Advantage Program to have the discounts applied to your shipments.
What are the advantages of printing FedEx shipping labels on eBay vs. using the FedEx Advantage Program?
- The discount you get printing FedEx shipping labels on eBay is the same or greater
- The shipping label automatically includes your buyer’s information
- Tracking information is automatically uploaded to eBay and emailed to your buyer
Can shipping labels for FedEx freight services be printed on eBay?
Unfortunately, you can only print FedEx shipping labels for package services at this time.
Is a residential surcharge avoidable?
For package services that deliver to both residential and business addresses, there is always an additional fee if the delivery address is residential.
What is the difference between FedEx Home Delivery and FedEx Ground?
FedEx Home Delivery is for delivery to residential addresses. Delivery dates are Tuesday through Saturday. FedEx Ground is for delivery to business addresses. Delivery dates are Monday through Friday. In addition, FedEx Home Delivery includes a residential surcharge.
What happens if a FedEx Ground shipping label is printed for a residential address?
The package will still be delivered, but there will be a residential surcharge added.
What does “declared value” mean?
This is the value of the package you’re sending. If you insure the package, this is also used to determine insurance costs. For the services provided on eBay, FedEx will provide a complementary $ declared value – Anything over this amount will be billed to the seller.
How is the fuel surcharge configured?
It’s based on the current price of fuel, and this amount is calculated on the ship date of your package.
How much is Your eBay Discount for FedEx shipping labels?
The discount is up to 37%, and you don’t even need to register for it. All you have to do is print the shipping label on eBay. The estimated discount will be shown when you submit the package information.
Are there other benefits of shipping with FedEx?
When you ship with FedEx, you’re shipping with a quality service provider with a reputation for reliable, on-time delivery. FedEx offers a variety of expedited service options to help your delivery track record so you can take best advantage of eBay FAST ‘N FREE. Plus, FedEx offers door-to-door package tracking so you and your buyer can see up-to-the-minute shipping status.
Do FedEx shipping labels purchased on eBay include tracking information?
Yes. All FedEx services offered on eBay include free online tracking and delivery confirmation. Proof of delivery is available for an additional charge.
How does eBay’s seller protection policy work with FedEx shipping labels purchased on eBay?
You would be covered for transactions of up to $, provided you meet the other basic requirements of the seller protection policy. For transactions of $ or more, you would also have to require a signature at delivery. You could use any of the three signature options available — indirect signature, direct signature, or adult signature
What are the differences between indirect signature, direct signature, and adult signature?
- Indirect signature — Only available for residential addresses, your buyer can leave a signed note for the driver to leave the package, or a neighbor can sign for the package
- Direct signature — A signature by someone at the address is required to release the package
- Adult signature — The same as direct signature, but the signer must be at least 21 years old and able to show a government-issued photo ID
How will FedEx shipping labels purchased on eBay be charged?
To pass our discount along to you, we’ll pay FedEx directly and then add your FedEx shipping label costs to your monthly eBay invoice. Your invoice can be found in My Account under My eBay.
What types of FedEx surcharges are there?
FedEx can assess residential and fuel surcharges. An estimated amount of these surcharges will be shown to you with the estimated cost when you print a FedEx shipping label.
What is a Delivery Area Surcharge?
A delivery area surcharge applies to package shipments destined to select U.S. ZIP codes. In addition, a delivery area surcharge applies to FedEx Express and FedEx Ground shipments destined for areas in Alaska and Hawaii that are remote, sparsely populated or geographically difficult to access. Please visit knensi.us for a list of ZIP codes where this surcharge applies.
Why is the FedEx shipping label cost shown only an estimate?
When you give us your package information, we use it to generate a dollar amount due. Specifically, it’s based on the weight, dimension, and distance that your package is being shipped. Once your package arrives at the FedEx station, it will be reweighted by a FedEx employee. If any of this package information is entered incorrectly, the FedEx shipping label cost may change.
For example, if you say your package weighed 5 pounds — but when FedEx scanned the package for delivery and discovered it actually weighed 50 pounds — the actual shipping label cost would be higher. This higher amount would be billed to your monthly invoice, rather than the estimated amount you were shown when the label was printed.
How can FedEx shipping labels purchased on eBay be canceled?
You won’t be charged for a FedEx shipping label purchased on eBay until the package has been delivered to the buyer. You can also void an existing shipping label from the eBay website.
How can FedEx shipping labels purchased on eBay be reprinted?
Any shipping label created on eBay can be reprinted within 24 hours by visiting My eBay or the transaction’s order details page. You can reprint a label up to 10 times.
How do insurance claims work?
If an item is lost or arrives damaged, you and your buyer should try to work it out first. If you’re unable to reach a resolution, please call Go-FedEx to file a claim. If any money is due to the buyer, it would be your responsibility to provide this refund.
Is ShipCover insurance available for FedEx shipping labels?
ShipCover is only available with USPS shipping labels.
Are FedEx shipping labels purchased on eBay eligible for the FedEx money back guarantee?
This guarantee doesn't apply because of the deep discount that eBay is providing. If your package has been lost or damaged, you do have the option to file a claim by calling GO-FEDEX. eBay Buyer and Seller protection will still apply to applicable shipments
Can a pickup be scheduled?
This option isn’t available at this time. Please use the dropoff locator.
Are there places where packages can be dropped off?
Yes. Check out the dropoff locator.
Can packages to international buyers be sent with FedEx shipping labels purchased on eBay?
FedEx shipping labels purchased on eBay can only be sent to US addresses
What FedEx service should be used for shipping to an APO, an FPO or a PO Box?
Unfortunately, you can’t print a FedEx shipping label on eBay to ship a package to these locations at this time.
What weight and dimensions should be entered when purchasing a FedEx shipping label on eBay?
You should enter the weight and dimensions of the entire sealed package — not just the item you’re shipping
Does FedEx deliver on holidays?
It depends on the shipping service selected. Please access the following link for holiday times: knensi.us
What about other questions regarding FedEx shipping labels purchased on eBay?
If your question has to do with printing FedEx shipping labels on eBay, please contact eBay Customer Support. If your question has to do with tracking or a particular shipment, call FedEx at GoFedEx ().
I filed a claim through FedEx because my package was lost or arrived damaged. Before I received my reimbursement check from FedEx, my eBay monthly statement arrived. Do I still have to pay it?
Yes, you will always have to pay your monthly eBay statement, and if you claim is approved, FedEx will mail you a reimbursement claim check in the mail.
My monthly seller’s eBay invoice included an “Address Correction” fee for one of my shipments. Why was this assessed?
If a recipient’s address on a shipping label is incomplete or incorrect, FedEx may attempt to find the correct address and complete delivery. eBay suggests that the seller contact the buyer to discuss a workable solution, and to inform the buyer that they will need to correct their address so this does not happen in the future.
Sheriff says hundreds of FedEx packages found tossed in ravine
Hundreds of FedEx packages were found tossed into a ravine, according to an Alabama Sheriff’s office.
Deputies were called to the ravine on a private property in Blount County, where they found to packages thrown away.
“To everyone in West Blount County missing packages from FedEx. I currently have a deputy on a location where it appears boxes of assorted sizes have been thrown off a ravine. An area manager from FedEx is en route to the scene. Hopefully we will have some answers soon,” the Sheriff Mark Moon in a statement on Facebook.
FedEx “sent multiple trucks and drivers from all over the south” who began loading the packages onto trucks on Thursday.
Later in the day, the sheriff said that the company was “making a dent” in the recovery and cleanup operation.
FedEx said in statement that the “security of our customers’ shipments is a top priority and we are committed to treating our customers’ packages with the utmost care.”
And the company added: “We are taking steps to recover and transport the affected packages as quickly as possible.
“In addition to cooperating with law enforcement, we are conducting a review of this situation and will take the appropriate action.”
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One of the biggest reasons people use Federal Express (FedEx) to ship their packages in the first place is because they don’t want to deal with the headache shipping with the USPS often involves.
The United States Postal Service has a bit of a bad reputation for losing packages more often than they should.
And that’s the last thing that anyone wants to worry about.
FedEx, on the other hand, has a glowing reputation when it comes to guaranteeing that your package gets to its ultimate destination – not just in one piece but also on the day you wanted to.
Of course, every now and again FedEx fumbles the ball little bit in your package doesn’t reach its destination on the day that you expected it to. Sometimes (though it’s even more rare) your package doesn’t show up for days, weeks, or even at all.
What are you supposed to do in those situations?
Well, that’s what we dig into below in this detailed guide.
Let’s jump right in!
What Should I Do If FedEx Has Lost My Package?
If you feel like FedEx has lost your package (either as the sender or as the intended recipient) you have a couple of different options available to you.
The first thing you need to do, though, is double confirm your tracking information to make sure that your package was intended to be delivered by FedEx at a specific time or on a specific day.
Sometimes (especially if we are expecting a couple of packages all and once) we makes up our delivery days and packages we think are lost just haven’t arrived yet because they weren’t scheduled for that day specifically.
This happens a whole lot more often than most of us would ever like to admit.
Thankfully, is usually pretty easy to confirm just by punching out tracking information into the FedEx tracking website (or putting information into Google and tracking it that way).
If you can confirm that your package is in fact delayed and potentially lost it’s time to run through the rest of the tips and tricks we include below.
Give It a Couple of Days, But Keep Check of Tracking Info
For starters, it’s not a bad idea to give it a couple of days for your package to arrive on its own before you jump right in.
The temptation is always going to be there to want to get someone on the phone, have them hunt down your package, and then put it on the first overnight truck to your destination. But sometimes a package just sort of debts “lost” along the way, gummed up in FedEx infrastructure, and will inevitably work its way to you even if it is going to be late.
Filing a claim right away actually slows the process down, and you may even have to go through the hassle and headache of returning anything you’ve gotten from your FedEx claim if your package arrives during the next couple of days.
Slow things down. Give it two or three days after the expected delivery date before you move forward.
You never know, your package might show up a day or two later and you’ll have avoided a lot of extra stress and anxiety believing it to be completely lost in the first place!
Contact FedEx Customer Service ASAP
If, on the other hand, you give it 48 to 72 hours for your FedEx package to arrive after its intended delivery date and you’re still not seeing anything it’s time to reach out to customer service for sure.
FedEx has a fantastic reputation for some of the best customer service in the industry and they are definitely going to be interested in helping you track down your package ASAP.
You can contact FedEx customer service in a couple of different ways, with the first being through their main customer service and support number.
This number – – can be called anytime, day or night and is totally toll-free.
You’ll usually be connected with a FedEx customer service and support member in no time at all, though sometimes you’ll be put on hold – especially if you are calling during traditional business hours and the lines are busy.
You can also jump on the FedEx website and navigate over to the CUSTOMER SUPPORT section of their platform, using a couple of different tools to reach out to FedEx support for more assistants.
The FedEx Delivery Manager tools are available here (helping you to redirect your package if it is delayed in the infrastructure or is recovered later down the line), but you can use the Virtual Agent tools to get a hold of someone as well.
If the online chat tools aren’t something you feel comfortable using right now you can fire a text over to the number and start a chat with customer support on your phone that way, too.
Just know that normal texting charges are going to apply in that situation. Most of us have unlimited texting plans, however, so that shouldn’t be something that you have a whole lot to worry about.
Finally, you can always kick over and email and let customer support know that your package is missing.
Email usually takes a couple of days for FedEx to get back to you, though, which is why so many choose to call customer support directly, use those Virtual Agent tools on the website, or text with customer support to get answers a whole lot faster.
At the end of the day, regardless of how you get a hold of customer support, it’s critical that you do this before you go through the claim application process for missing packages.
File a Claim
The process to file a claim with FedEx is maybe the simplest and most straightforward of all the major shipping organizations (including USPS, UPS, DHL, and others).
For starters, FedEx is one of the few companies that has a dedicated online claims section on their website you can use to get the ball rolling ASAP.
You’ll want to visit knensi.us to get the whole process started.
From there, you’ll be asked to provide information to better identify the missing package – usually years your tracking number (or your PRO number) and the actual type of package itself.
It is important to understand that the online FedEx Claims tools are generally only intended to be taken advantage of for missing packages that were shipped via FedEx Express, FedEx Ground or FedEx Freight services.
You’re also only be able use these tools for domestic shipments, shipments that originated in the United States and are headed overseas, or shipments from Canada to be sent to addresses in the US.
Overseas packages that were sent to overseas addresses are going to require a completely different claims process. That’s something you’ll definitely need to take care of with customer service and support.
It’s also important to understand that wild you’ll want to wait at least two or three days past your intended delivery day to start the claims process, you do need to start this process (online or through customer support) within 21 days of the intended delivery date.
If you try to start the claims process outside of that 21 day window the odds are pretty good that you’ll get a flat denial with the online tools. Depending on how long it’s been past that 21 day window, though, someone from in person customer support may be able to override that ruling and help you get some sort of recourse.
The actual claim application process is really simple to navigate, too.
After starting the claim, you’ll be asked to fill out a full claim application from FedEx.
This is where you’re going to need to provide documentation regarding the package that was lost and the contents within (provided that you are filing a claim for more than $).
It’s a good idea to include your FedEx receipt, photos of the products inside of the packaging that have been lost during transit, serial numbers for anything lost (whenever possible), and any proof of value documentation that you can furnish.
You don’t necessarily have to provide any of this information (for all of this information). But your claim will definitely be processed faster if you’re able to attach the kinds of details FedEx is looking for.
After that, FedEx is going to first conduct an internal search and audit to try and find out if your package can be located.
Most of the time, FedEx is in fact able to track down a package that went missing – moving along the infrastructure to get to your recipient as quickly as possible (often with free overnight delivery).
If, however, the package is not able to be recovered and is in fact declared lost you’ll be able to take advantage of the FedEx claims payout system.
As long as you are claiming something that value that between $ and $ you’ll be able to conduct what’s called an Inspection Report all on your own – moving the process along pretty quickly. If you’re claiming that the item lost during shipping was valued at more than $, though, you’ll have to wait for FedEx inspectors to approve your claim and release your payout
How Can I Track My Claim?
Because at least some of the FedEx claim process is going to be totally out of your hands you’ll want to take advantage of every opportunity to track its progress without calling FedEx directly every time you’re wondering how things are going on.
The FedEx Claims Tracking Tool can be found online inside of your FedEx account dashboard, but you can also schedule reporting and you your actual claims reports as they come in by checking out the FedEx Reporting Online Portal as well.
At the end of the day, it’s nice to know that FedEx wants to make sure you are capped as much in the loop about your missing packages as possible.
With other shipping partners it sometimes feels like you are just sort of cast into the wind and left to your own devices while they do a cursory search for your package or slow walk your claim.
That’s never how you’re going to be treated by the folks at FedEx.
They take their reputation very seriously and are going to do everything they can to make sure that you get your package or enough compensation to cover all of the losses.
Need to File a Claim on Multiple Packages?
FedEx also makes it easy to file claims for multiple missing packages all at once, batch processing up to individual tracking numbers all at one time.
For this kind of approach, though, you’ll need to have already created a free FedEx account to use the batch reporting tools.
A traditional claim can be done without creating this account at first (unless you want detailed reporting), but to have them search for multiple packages order payout the coverage on multiple claims at once you’ll need this account ready to go for sure.
Modernize Your Mailbox with US Global Mail
Losing a package is always stressful, but not being able to receive packages at your USPS PO Box is just as (if not even more) frustrating.
Unfortunately for the overwhelming majority of people that have a PO Box through the USPS that’s just a cold reality they’ve had to live with since signing up with the post office.
Luckily, though, when you choose to modernize your mailbox with a virtual mailbox account from US Global Mail you eliminate that headache and hassle completely.
Your US Global Mail virtual mailbox entitles you to use a legitimate street address (not a PO Box number) as your mailing address, which in turn entitles you to have all packages and parcels shipped by companies like FedEx, UPS, DHL, and even the USPS sent to that address and received on your behalf.
Combine that with the digital mail scanning, mail forwarding, check depositing, and privacy benefits that US Global Mail offers (and that’s just the tip of the iceberg) and it’s not hard to see why so many people prefer this service.
For more information and details, check out the US Global Mail website or contact their customer service department with any questions today!
How to Track a FedEx Package Without a Tracking Number
How to Track a FedEx Package Without a Tracking Number
Image Credit: Jorge Villalba/iStock/GettyImages
If you have a tracking number for your FedEx package, you can track it easily through the FedEx website. But if you lose that tracking number or simply don't know what it is, locating your package during its travels will be a little more complicated. If you don't have a tracking number, you can contact customer service to request FedEx tracking by address, or you can set up a long-term solution that will always notify you when a package is set to arrive.
Track Package Without Tracking Number
A tracking number comes in handy when you need to locate the status of your FedEx shipment. If you have it, you can plug it into the tracking ID box on the FedEx site. However, you don't have to have a tracking number to get an update on your package. If you have a door tag, order number or reference number, you can use that information to track your package.
What if you have none of those things? FedEx tracking by address is available, but you can't access this information online. You'll need to contact FedEx customer service during regular business hours and have a customer service representative give you an estimated time of arrival for your package.
Track Incoming Shipments
There's a long-term solution that will help you know exactly when an item is arriving at your location. FedEx Delivery Manager will track packages and alert you when you have something scheduled to arrive. To sign up, you can simply register online.
In addition to delivery alerts, FedEx Delivery Manager will also let you manage your deliveries. If you want a package delivered to your back door instead of left on your front porch, you can log in and set this up. Even if you have a FedEx lost tracking number or the sender didn't provide one to you, you'll have visibility into when your packages will arrive once you've signed up for the service.
Track Outgoing Shipments
If you run a business, you probably want a way to monitor all your packages on an ongoing basis. You won't have time to keep up with tracking numbers or run FedEx tracking by address, so it's important to have something in place you can depend on. FedEx InSight is designed for customers who have an account number set up with the company, so it's more of a commitment than FedEx Delivery Manager.
InSight will give you email notifications of deliveries and delays, as well as offer you the opportunity to view the status of any package. If you aren't dealing with a FedEx lost tracking number, you can also input that information and get status updates. Best of all, you can export the data into reports and use them in other applications.
FedEx Package Holding
One of the biggest frustrations about package delivery is that it generally arrives during regular working hours, when most people aren't home. Then you not only have to track packages that require a signature and go out of your way to pick them up, but you may also have to worry about someone stealing them. FedEx now allows you to redirect your packages to a secondary location that probably has more flexible hours than FedEx's delivery trucks.
To take advantage of this service, you'll first need to sign up for FedEx Delivery Manager. You can then sign in and redirect any packages to an available location near you. Participating locations include Walgreens, Albertsons and FedEx Office, among others. If you use a service like this, you also won't have to worry about a lost tracking number since you'll always be able to log in and see all the packages coming your way.